Order and Payment FAQs

Once your order has been dispatched you will receive an email containing a tracking number that can be used on the courier’s website. You may also check on the status of your order by logging in to your account on our website and view your Order History.

All items ordered with Omorovicza depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.

Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.

If you need to make changes or cancel your order, please contact us as soon as possible. If your order hasn’t been shipped yet, we’ll do our best to accommodate your request and cancel the order if necessary. Once the order has been shipped, changes or cancellations will no longer be possible.

You should receive an order confirmation email shortly after you place an order. We will also send you an email as soon as your order is on it's way. You can always login to your Account for the latest status of your order.

In checkout you will see a box titled "Discount Code or Gift Card."

Add your promotional code into this box and click ‘Apply’ to activate the discount.

Set up regularly scheduled deliveries to unlock a 15% savings on products which you subscribe to.

To subscribe:

1. Navigate to the product page.
2. Select the size you would like to subscribe to.
3. Click/tap the Subscribe and Save button.
4. Choose the frequency with which you would like to receive your subscription.
5. Checkout as normal.

The payment method which you have on file with us will be charged.

You can update your saved payment method at anytime in your account.

You can cancel or modify your subscription anytime by logging into your account.